Shipping policy
Last updated: May 27, 2026
Thank you for shopping with Zeaxuie. Please review our shipping policy below before placing your order.
Order Processing Time
Orders may take up to 30 business days to be processed and shipped after payment is confirmed.
Orders are not typically processed or shipped on weekends or public holidays. During peak seasons, promotional periods, inventory adjustments, or unexpected order volume increases, processing times may be longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, if available.
Shipping Destinations
We currently ship to the available regions shown at checkout.
If your shipping address is not available at checkout, we may not be able to ship to your location at this time.
Shipping Rates
Shipping rates are calculated and displayed at checkout before you complete your order.
Shipping costs may vary depending on your location, order value, package weight, and available shipping methods.
Estimated Delivery Time
Estimated delivery times may vary depending on the destination, carrier, and shipping method selected at checkout.
Because processing and shipping arrangements may vary, please allow up to 30 business days for your order to be processed and shipped.
Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs clearance, weather conditions, holidays, incorrect shipping information, or other circumstances beyond our control.
Tracking Information
Once your order ships, you may receive a tracking number by email.
Please allow some time for the tracking information to update after the package has been shipped. In some cases, tracking updates may take 24–72 hours to appear.
If you have not received tracking information or need help checking your order status, please contact us at:
Incorrect or Incomplete Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Zeaxuie is not responsible for delays, failed deliveries, lost packages, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:
If the order has not yet been processed or shipped, we will do our best to help update the address. However, we cannot guarantee changes once an order has been processed.
Lost, Delayed, or Stolen Packages
Once a package has been handed over to the shipping carrier, delivery is handled by the carrier.
If your package is delayed, lost, or marked as delivered but not received, please contact us so we can help review the situation. We may ask you to check with the carrier, neighbors, household members, or your local delivery location.
Zeaxuie is not responsible for stolen packages or packages lost due to incorrect shipping information, but we will do our best to assist you.
Customs, Duties, and Taxes
Depending on your location, your order may be subject to customs duties, import taxes, or other fees required by your local government.
These charges, if applicable, are the responsibility of the customer and are not included in the product price or shipping cost unless clearly stated at checkout.
Zeaxuie is not responsible for delays caused by customs clearance.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
If the order has not yet been processed or shipped, we will do our best to assist you. Once an order has been processed or shipped, we may not be able to change or cancel it.
Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
Eligible return requests must be made within 30 days of delivery.
Please contact us before sending any item back. If your return request is approved, we will provide return instructions by email.
Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us at:
Email: shopify@zeaxuie.com